Case Study: River North Gym improves reporting, efficiency, and member experience with ABC Financial Services

River North Gym - Customer Case Study

River North Gym, a two-location corporate fitness facility, was growing quickly but struggling with its existing club management software. Staff were spending too much time on complex processes, billing hassles, and inconsistent reporting, which slowed training and made it harder to support the member experience. The gym turned to ABC Financial Services for a better fit, including club management, revenue-cycle support, and member data handling.

ABC Financial Services helped River North Gym onboard smoothly, migrate data, and simplify day-to-day operations with 24x7x365 member support and role-based reporting. The team gained instant scan-in alerts, faster access to reliable data, and stronger visibility into instructor and group exercise metrics to guide staffing and class planning. With ABC’s API partner integrations, River North Gym also improved marketing, engagement, and retention efforts, helping the business operate more efficiently and make better decisions.

River North Gym

Bernie LeCocq

Owner