Case Study: a leading life insurance organization achieves 25% higher productivity with ABBYY FlexiCapture

Salvatory Pill for Insurer — ABBYY FlexiCapture® Improves Paper Workflow

A leading life insurance organization in Malaysia faced a significant challenge in processing its high volume of paper documents, which numbered over 500,000 per month in English, Chinese, and Malaysian. Their existing solution lacked the recognition quality needed, requiring slow, manual verification and hindering efficiency. To address this, they partnered with their BPO provider, Fuji Xerox, and the technology vendor ABBYY for a new solution.

The solution implemented by ABBYY centered on its FlexiCapture product as the core for automated document processing and data capture. This system significantly improved recognition accuracy and was integrated with scanning and security hardware. As a result, the insurer increased its productivity by 25% and now processes up to 800,000 pages per month, enabling faster service and improved customer satisfaction.