Case Study: Relemar Despachante achieves 60% reduction in manual work and lower operating costs with ABBYY FlexiCapture

Relemar Despachante Discovers New Growth Opportunities with ABBYY FlexiCapture

Relemar Despachante is a São Paulo–based transportation and logistics firm with 30+ years’ experience outsourcing vehicle document management for B2B and B2C clients. The company handled large volumes of paper traffic fines, licenses and vehicle documents that had to be manually entered into its Techdesp system, creating high labor costs, slow processing and input errors—prompting a search for document-input automation.

Relemar implemented ABBYY FlexiCapture through partner Macrosolution: scanned and emailed documents are dropped into a hot folder, processed by custom templates, and validated against an SQL database with scripts, achieving at least 96% accuracy. After a 4‑month deployment plus 2 months of template tuning, manual work dropped 60% (projected >80% with more templates), cutting operating costs, streamlining workflows and freeing staff to focus on customer service.

Relemar Despachante

Thiago Baptista

Operations Manager