Case Study: Clay Lacy Aviation achieves 35%+ invoice-processing efficiency with ABBYY FlexiCapture

Premier Private Jet Service to Increase Efficiency by More than 35% with Invoice Automation

Clay Lacy Aviation, a 75+-jet private aviation operator, was struggling with an overload of complex invoices—about 35,000 a year—processed manually by 20 staff at roughly 30 minutes per invoice (≈17,500 man-hours annually). The paper-heavy, multi-entity workflows were slow, error-prone (3–4% error rate) and unsustainable as the business grew, forcing leadership to find a way to automate processing without continually increasing headcount.

By deploying ABBYY FlexiCapture (integrated with OnBase) and routing vendor invoices to a central inbox, Clay Lacy automated seven invoice workflows, enabling accurate line-item extraction and automated routing. Results include projected efficiency gains of at least 35%, error rates reduced to near zero, nearly 50% of invoices arriving electronically (target 80%), no new hires for growing volume, and AP staff redirected to higher‑value customer service and analytics.

Clay Lacy Aviation

Tom Duffy

Sr. Project Consultant