Case Study: First Guarantee Pensions Limited achieves zero backlog and faster RSA processing with ABBYY FlexiCapture

Nigeria’s Leading Pension Fund Manages Retirement Savings with ABBYY FlexiCapture®

First Guarantee Pension Ltd (FGPL), one of Nigeria’s leading pension fund administrators with about 300,000 registered retirement savings account (RSA) holders, was processing 25,000–35,000 handprinted RSA forms annually. Manual data entry of personal, employer and biometric details created reconciliation issues, backlog and business-continuity risk, and FGPL needed to automate intake and meet long-term storage requirements.

Chip Point Solution implemented ABBYY FlexiCapture integrated with FGPL’s SQL and Sybase systems: forms are scanned into Hot Folders, OCR and template-based extraction capture handwritten and biometric data, apply validation rules, route records for verification, and export to RSA PIN generation and a digital archive. Within six months the backlog was eliminated, processing sped up, monthly shipping delays were removed, and FGPL gained a searchable, compliant archive with faster client publication.

First Guarantee Pensions Limited

Amas Essien

Head of ICT department