Case Study: Logistics Company achieves tenfold productivity and 100,000 items/day processing to speed Dubai customs clearance with ABBYY FlexiCapture (ABBYY)

Logistics via Middle East How to Pass Dubai Customs Fast and Easily

A top-20 logistics provider with €2.67bn turnover and offices in 157 countries, operating a major hub in Dubai, faced a paper overload as customs moved to electronic CSV filings. The company needed to convert huge volumes of mixed, multilingual documents (including multipage invoices and Arabic text) into structured data that met Dubai customs' specific format and validation requirements.

They deployed ABBYY FlexiCapture integrated with Microsoft SQL Server to scan, classify and OCR documents in 180+ languages, match and verify items via a central database using barcodes and business rules, perform customs-specific conversions, and export CSV files to the customs portal. The automation processed up to 100,000 items daily, cut data-entry staff from 30 to 3, increased productivity tenfold, reduced manual correction through automated validation, and enabled the team to onboard new clients faster.