Case Study: Ecclesia Group achieves faster, more accurate claims processing with ABBYY Digital Intelligence

Leading German insurance broker Ecclesia Group streamlines correspondence management with ABBYY Digital Intelligence

Ecclesia Group, a leading German insurance broker with about 1,750 employees and €235 million in annual revenue, faced a growing volume of paper and digital documents that made claims processing slow and labor intensive. Digitized files were stored as images only, creating bottlenecks that hindered timely customer service and required extensive staff time for collecting, reviewing, scanning and distributing documents.

Using ABBYY’s Digital Intelligence platform, Ecclesia automated digitization, extracted critical data from scanned claims, matched records to the customer database and routed documents to the correct claims manager; the solution’s scalable architecture supports ongoing growth. The result was a significant reduction in manual data entry, faster and more accurate claims processing, and freed employees to focus on higher-value tasks and improved customer service.

Ecclesia Group

Dirk Borsetzky

Chief Information Officer