Case Study: Family Service Toronto achieves automated document capture and searchable digital records with ABBYY

Inside Family Service Toronto’s Digital Records Transformation

Family Service Toronto, a century-old agency providing counselling and community programs in Toronto, faced an urgent records-management problem as it prepared to move to a new headquarters. Heavy reliance on paper — more than 500 bankers’ boxes of files and programs like Ontario’s Passport generating over 3,000 submissions a month — plus a small two-person IT team made storing, retrieving and complying with retention requirements slow, labour-intensive and risky.

FST implemented a managed DocuShare solution hosted in a Canadian Tier‑III data centre and engaged Process Fusion to run a dynamic intake workflow using ABBYY Recognition Server OCR to convert faxes, email and scanned mail into searchable PDFs. The result: automated capture and data extraction for about 40 active users, much faster search and retrieval, fewer data-entry errors, lower storage and capital costs by shifting to an operational model, improved security and integrations, and freed staff to focus on strategic initiatives.

Family Service Toronto

Vani Visva

Director of Finance and Business Technology