Case Study: Enercare achieves faster, more accurate invoice processing with ABBYY FlexiCapture

How EnerCare Empowered its Team by Innovating with OCR

EnerCare Connections, part of EnerCare, is a leading Canadian sub‑meter provider that processes roughly 1,200 utility invoices a month for condominium and apartment clients. Facing slow, manual spreadsheet entry across multiple departments, the company struggled with duplicated effort, errors, missing consumption data and limited controls that hampered revenue recovery and analytics.

EnerCare engaged Process Fusion to deploy ABBYY FlexiCapture OCR with tailored business rules and templates (one template covered ~75% of invoices). Within six months they achieved ROI: automated invoice capture sped processing, eliminated manual Finance entry via automatic uploads, improved accuracy and revenue recovery, unlocked richer customer and consumption data for analytics, boosted team morale, and led to expanding template coverage and an ongoing partnership.

Enercare

Kevin Neild

Director, Revenue Assurance & Customer Care Operations