Case Study: Henry Ford Health System achieves streamlined, accurate employee donations with ABBYY FlexiCapture

Henry Ford Health System Makes Giving Charitable Donations Easier Thanks To Advanced ICR

Henry Ford Health System, a not-for-profit health network serving Michigan with five hospitals, 30 medical centers and more than 23,000 employees, struggled with a cumbersome annual employee pledge drive. The old bubble-style donation form generated about 15,000 responses per campaign, was time-consuming and error-prone for donors to complete and created a heavy manual workload for the philanthropy team.

Henry Ford implemented ABBYY FlexiCapture with advanced OCR/ICR to accept hand-printed pledges, automate recognition and streamline verification. Deployed on a remote server and operated by a single staff member, the solution processes batches automatically, reduces manual correction, improves donor experience and enables one person to handle more than 5,000 forms per month, delivering faster, more accurate processing and positive user feedback.

Henry Ford Health System

Tommy O’Flynn

Manager, Information Services