Case Study: Hendre Group achieves 50% faster invoice processing and greater financial control with ABBYY FlexiCapture

Hendre Group - Customer Case Study

Hendre Group, a Cardiff-based housing organisation providing central finance and support services for its operating companies, was processing around 1,000 paper invoices a week. Manual, paper-based authorisation meant staff spent up to half their day locating and chasing invoices, payments typically took 4–6 weeks, documents were often lost or delayed, and the finance team lacked visibility and control.

Working with ABBYY partner Invu, Hendre deployed ABBYY FlexiCapture for automated capture and data extraction integrated with Invu DMS and the QL finance system. Invoices are now scanned, classified and validated automatically, routed by value and authorisation rules to budget holders, and processed within the finance system. The change cut processing time to around two weeks (often less), reduced late-payment penalties by about 60–70%, halved time spent on invoice handling, eliminated lost originals and improved financial control and supplier satisfaction.

Hendre Group

Allan Jones

Information Systems Manager