Case Study: GEMLUX speeds purchase order processing and improves customer service with ABBYY IDP

GEMLUX Improves Customer Service and Speeds PO Processing with ABBYY IDP Integration with NetSuite

GEMLUX, a marine manufacturing company based in Jacksonville, Florida, struggled with time-consuming manual processing of complex purchase orders in NetSuite. Sales reps spent 30 to 45 minutes entering PO data by hand, while large supplier orders and handwritten annotations made consolidation even more labor-intensive. GEMLUX partnered with ABBYY and Formtran to address these challenges with ABBYY IDP integrated into its ERP workflow.

With ABBYY IDP, POs are emailed into a monitored inbox and automatically processed into NetSuite in 3–5 minutes, with exceptions flagged for review so reps can focus on customer service. The ABBYY solution also helps consolidate multiple supplier POs into single transactions, reducing manual effort and speeding shipment processing. As a result, GEMLUX cut PO handling time dramatically, improved customer service, and created a scalable document automation foundation for other business processes.

GEMLUX

Kailyn Nordsiek

ERP Systems Specialist