Case Study: Emerson Improves the Customer Journey with ABBYY Process Intelligence

Emerson Improves the Customer Journey with ABBYY Process Intelligence

Emerson, a global Fortune 500 manufacturer of software and equipment, wanted to improve the customer journey but was relying on Six Sigma and manual process mapping instead of hard data. The company needed a more objective, data-driven way to identify process bottlenecks, deviations, and the best routes through its quote-to-cash operations, and chose ABBYY Process Intelligence to help.

ABBYY implemented process mining and path analysis to give Emerson end-to-end visibility into high-volume quote-to-cash processes, while process simulation let teams test improvements before investing resources. ABBYY also helped Emerson customize the solution and build internal process and task mining expertise, enabling faster, more cost-effective decisions based on actual process data.

Emerson

Simon Higgs

Director of Business Transformation and Optimization