Case Study: Deutsche Post DHL achieves 70% efficiency gains with ABBYY IDP

Deutsche Post DHL Group Increases Efficiency by 70% with RPA and ABBYY IDP

Deutsche Post DHL Group faced a challenge with the final 10% of incoming payments that still required labor-intensive manual intervention, despite already being 90% automated. The company needed a way to improve data quality, handle multiple remittance advice formats, and integrate with its RPA environment, and turned to ABBYY for intelligent document processing (IDP).

ABBYY implemented IDP and OCR to automatically classify, recognize, and extract critical data from remittance advice documents so RPA could process them more effectively. This streamlined the “last mile” of invoice processing, reduced transaction costs, freed staff for higher-value work, and increased efficiency by 70%.

Deutsche Post DHL

Stefan Wenzel

VP Center of Digitization