Case Study: Accurance achieves 100% accurate, rapid processing of 272‑field medical claims (30s verification) with ABBYY FlexiCapture

Accurance-AABP, a leading BPO company, stays ahead of the curve with ABBYY FlexiCapture

Accurance-AABP, a Manila-based BPO that processes US health insurance claims, faced the challenge of reliably capturing data from complex HCFA forms that contain 272 critical fields. Forms arrived intermixed as old and new designs, scanned under varying conditions and in different color modes, making fixed-template OCR unreliable and manual keying slow and error-prone.

Accurance implemented ABBYY FormReader 6.5 Enterprise Edition with FlexiCapture flexible templates and pre‑recognition, integrating it into a 17‑station workflow. The solution locates and extracts all 272 fields with near‑100% accuracy, reducing verification effort and delivering about 30 seconds per claim for verification (≈1.25 minutes end‑to‑end), allowing on‑time, high‑quality submissions to clients.

Accurance

John Fitch

CEO, Founder