Case Study: Banque Populaire de l’Ouest automates credit and inheritance document processing with ABBYY

ABBYY Helps Automate Key Business Processes for Banque Populaire de l’Ouest

Banque Populaire de l’Ouest, part of France’s BPCE group, faced inefficient, paper‑based processing in its inheritance and credit departments, which handle thousands of cases each year and receive diverse document types via mail and email. The bank needed to improve employee access to information and eliminate manual circulation of paper documents.

ADOC Solutions implemented an ABBYY digital mailroom/FlexiCapture solution to digitise, intelligently classify and automatically route incoming documents to the appropriate staff. The system was quickly customised and adopted, streamlining workflows, reducing manual handling, and improving customer responsiveness and document circulation.

Banque Populaire de l’Ouest