Case Study: FANCL achieves 70% time savings in customer survey processing with ABBYY FormReader

ABBYY FormReader™ Helps Fancl Corporation to Streamline Customer Surveys Processing

Fancl Corporation, a leading preservative‑free skincare and supplement manufacturer with operations in Japan and Singapore, was processing over 3,000 customer survey forms monthly. Manual entry capped throughput at about 1,500 forms, caused typing errors, and demanded excessive staff, space and overhead.

Fancl implemented ABBYY FormReader 6.5 via partner SDB with Panasonic KV‑S1025C scanners to automate OCR/ICR/OMR capture, manual verification and CSV export into their CRM. The solution enabled processing of 3,000 forms per month, cut data‑entry time by over 70%, reduced data‑entry staff from six to two, and greatly reduced recognition errors while freeing administrators for other tasks.

FANCL

Michael Li

Product Manager of Scientific Digital Business Pte Ltd