Case Study: One of the Largest Malaysian Banks achieves 25% faster loan approvals with ABBYY FlexiCapture

ABBYY FlexiCapture® Processes Application Forms for one of the Largest Malaysian Banks

One of Malaysia’s largest banks, with operations across 17 countries, over 40,000 staff and more than 1,000 retail branches in ASEAN, faced rising loan demand that exposed weaknesses in its loan-approval workflow. The bank’s existing OCR-based automation couldn’t achieve the required accuracy, forcing double data entry and verification and slowing approvals—so the bank sought a faster, more accurate document-processing solution to reduce loan approval time.

Fuji Xerox implemented a scalable document-processing system centered on ABBYY FlexiCapture to handle scanning, classification, data extraction, indexing, verification and export. The nearly unattended solution processes over 1.5–1.7 million pages monthly with minimal human intervention and increased loan request processing speed by 25%, improving service levels and supporting customer growth.