Case Study: Insurance Company achieves 30% productivity growth and 1.7M pages/month processing with ABBYY FlexiCapture (ABBYY)

ABBYY FlexiCapture® Ensures Insurance Company Stay on Top of Their Game

A leading Malaysian life insurer with an 80-year history, 45 branches and extensive bancassurance channels sought to speed up and modernize its document workflow for health and protection products. Their legacy OCR-based process was slow, error-prone and labor intensive—requiring double data entry, large verification teams and generating unacceptably high error rates across documents in English, Malay and Chinese.

Fuji Xerox implemented a secure, end-to-end digitization system centered on ABBYY FlexiCapture, supported by KODAK scanners, DocuWorks, Symantec security and network/back-up infrastructure to automate registration, sorting, scanning, indexing and verification. Deployed in four months, the solution reduced operator requirements, delivered accurate multilingual recognition, boosted productivity by 30% and now processes up to 1.7 million pages per month, increasing capacity, efficiency and customer satisfaction.