Case Study: Tinkoff Bank achieves 30x faster bill payments with ABBYY FineReader Engine

ABBYY FineReader® Engine® Accelerates Bill Payment Process for Tinkoff Bank Customers

Tinkoff Bank, a Moscow‑based online retail financial services provider with over 5 million customers and about 10,000 new SME clients monthly, faced a common friction point: most customers still receive paper bills and must manually retype payment data into the bank’s web and mobile apps. Manual entry typically took around 5 minutes per bill, was error‑prone, and harmed customer convenience and loyalty.

By integrating ABBYY FineReader Engine into its web and mobile channels, Tinkoff enables customers to snap a photo of a bill and have payment orders auto‑created via built‑in recognition and document‑classification technologies that handle multiple formats and languages. The result: filling payment orders now takes 5–10 seconds (a ~30× speedup) and human data‑entry errors are reduced to a minimum, dramatically simplifying payments and improving the customer experience.

Tinkoff Bank

Fedor Bukharov

Director of Business