Case Study: Paragon Customer Communications achieves 90% document automation and accelerated digital transformation with ABBYY Intelligent Document Processing

ABBYY Digital Intelligence selected by Paragon Customer Communications to drive digital transformation

Paragon Customer Communications, the UK’s leading provider of customer communications solutions, faced a growing processing challenge: its inbound team handles over 35 million pages a year across structured and unstructured documents arriving by post, email, remote scan and some 250,000 faxed documents annually, creating pressure to process requests quickly and meet client expectations.

Paragon selected ABBYY Intelligent Automation to capture, extract and categorize documents, with about 90% of its workload now processed through ABBYY’s intelligent document processing platform. The solution accelerates customer requests, supports Paragon’s broader digital transformation, reduces manual effort so employees can focus on higher-value work, and improves efficiency and the customer onboarding experience.

Paragon Customer Communications

Richard Machin

Director of Technology Services for Inbound Platforms