Case Study: METRO Digital achieves up to 90% faster customer payments with ABBYY's IDP solution

ABBYY Accelerates METRO AG Companies’ Wholesale Customer Payments up to 90% Faster

METRO AG, a global wholesale company serving 17 million customers in 30+ countries in the hotel, restaurant and catering sector, faced a high volume of multi-format — often paper — invoices that were manually entered into its accounting system, creating slow payments and heavy workloads for finance teams.

METRO Digital deployed ABBYY intelligent document processing (IDP) in phased rollouts across countries, automating capture and data extraction with verification steps and a goal of full, zero-touch processing. The automation cut invoice turnaround times dramatically — from 1–2 days to about 1 hour in fully automated cases — delivering up to 90% faster customer payments, reduced workload, higher productivity and better customer benefits.

METRO Digital

Stefan Rödder

Product Owner