Case Study: Leading Telecommunication Services Company achieves 9× faster, 100% accurate ID processing for seamless contract signing with ABBYY

A Telecom Company Automates ID Processing for Seamless Contract Signing

A leading Kuwait-based telecom provider serving customers across the Gulf needed to speed up and simplify contract sign-ups amid rapid internet adoption. The company faced a monthly volume of roughly 100,000 new clients, varied ID formats and languages (Arabic/English), manual central scanning, and inconsistent data accuracy that caused delays and high processing costs.

NVSSoft implemented a decentralized ID-capture system integrating ArcMate DMS, TABS, Oracle and ABBYY FineReader Engine for Arabic/English OCR. Sales outlets scan IDs on-site, data is auto-extracted and routed through QA/exception workflows, producing accurate audit trails. The solution cut processing time roughly 9–10x, now handling about 1.5 million identity documents per year with minimal staff, lower costs and much faster, higher-quality contract onboarding.