Case Study: a popular satellite television company reduces churn by detecting service issues with Abacus.AI

Leading Satellite Television Company - Customer Case Study

A popular satellite television company faced the challenge of reducing customer churn by proactively identifying and addressing quality of service issues. To solve this, they turned to Abacus.AI to build an anomaly detection model.

Abacus.AI implemented a solution that processed user session data from 2.5 million customers in real time. Their model, calibrated on over 2 TB of data and a billion events, successfully identified 12 distinct types of service issues that could cause a customer to churn.