Case Study: Beacon Communities achieves unified communications and $250K annual savings across 50 locations with Abacus Group, Inc.

Polycom and Abacus make collaboration feel like home at Beacon Communities, LLC

Beacon Communities faced fragmented, costly communications across more than 50 locations—multiple PBX vendors, missed calls by mobile staff, limited conference capacity, and long‑distance expenses that hindered productivity. To address this, Beacon selected Abacus Group, Inc., using Abacus Cloud hosted VoIP alongside Polycom phones (VVX 200/400/600 and SoundStation IP 7000) to unify voice and collaboration across the organization.

Abacus Group, Inc. deployed a single, SIP‑based hosted telephony platform and nearly 400 Polycom devices across corporate and field offices, enabling three‑digit dialing, voicemail‑to‑email, HD conferencing, and centralized management. The solution cut long‑distance costs by about $250,000 annually, supports 362 distributed employees handling over a million calls per year, and improved responsiveness and productivity at both property and management levels.

Beacon Communities

John Reardon

Vice President of Marketing