Abacus Group, Inc.
27 Case Studies
Nortel Call Center - Customer Case Study
A Abacus Group, Inc. Case Study
Case study describing how Nortel Call Center used Abacus Group, Inc.
Nortel Call Center
An IT manager and a sales manager overseeing a Nortel call center in 5 different states used the Abacus networked solution to obtain real time CDR and ACD unified reporting for traffic engineering, agent evaluation, staffing requirements, 800 usage and phone bill verification.