Major Power and Electric Company - Customer Case Study

A major power and electric company spread across upper New York state was concerned about security, accountability and traffic flow among 9 separate plants. They used an Abacus solution to generate traffic reports to fine tune their Nortel Meridian network configuration, determine grade of service, busy hours, staffing requirements, daily calling patterns, and to immediately identify irregular calling patterns that may indicate potential hackers were trying to get into their voice communications systems.