Case Study: a leading investor services company achieves secure centralized SLA management with Aavenir Contractflow

Leading investor services provider manages SLAs with secure and centralized contracts

A leading investor services company, part of a top global financial group, faced significant challenges in managing its service agreements and monitoring SLAs. Their contracts were stored in various disconnected repositories, and advisors spent up to an hour manually compiling reports for each client. The process was inefficient and struggled to meet strict security and compliance requirements for SOX and AML/KYC. They turned to the vendor Aavenir and its product, Aavenir Contractflow, for a solution.

Aavenir implemented its Contractflow solution on the company's existing ServiceNow platform, creating a highly secure, centralized contract repository. This provided full-text search capabilities, automated reporting, and increased visibility into SLA compliance. The solution delivered massive time savings, reducing the effort to create reports by 40%. It also improved customer communications by enabling financial action plans to be sent monthly instead of just twice a year.