Case Study: Sinclair Worldwide, Inc. achieves automated, scalable order processing and a switch to Mac with aACE Software

For a Company Switching from Windows to Mac, aACE Offers Best of Both Worlds

Sinclair Worldwide, Inc. (SWI), a multi-channel distributor of Janibell and Lucky Champ products that handled as many as 900 orders per day, was hampered by a slow, poorly integrated order-management system that lacked Mac compatibility, usability and reliability. After a year of evaluation, SWI selected aACE Software and deployed aACE Complete 3.0 / aACE Business Suite to address tighter e‑commerce integration and improved order handling.

aACE Software implemented an automated solution that imports orders from SWI’s websites, call centers and manual entry; creates pending credit-card batches for staff follow-up; generates shipping records only for successfully charged orders (customized to create separate shipments for prepackaged quantities); and sends manifests to FedEx. The automation reduced manual work to exception management, prevented lost orders due to failed payments, enabled Mac migration, and allowed SWI to scale volume tremendously — delivering faster, more reliable fulfillment and strong ROI with aACE Software.

Sinclair Worldwide, Inc

Bumkee Kim

President