Case Study: USA 800 achieves scalable, high-performance, cost-saving eCRM delivery and flawless holiday traffic handling with A10 Networks' ADC

Web Application Delivery for Call Center eCRM

USA 800, the largest 100% employee-owned contact center in the U.S. with roughly 800 staff across three sites, relies on a web-based eCRM platform to process inbound calls, eCommerce and fulfillment for hundreds of partners. Facing double-digit growth and a forecasted record 2008 holiday season, the company needed a high‑performance, redundant load‑balancing solution—quickly—to ensure orders and customer interactions were processed reliably during peak traffic.

USA 800 deployed A10 Networks’ ADCs less than 30 days before the holiday peak, leveraging its multi‑core SMP architecture and Layer‑7 health checks to deliver scalable, highly available traffic handling. The A10 ADCs doubled performance at half the price of alternatives, handled record holiday traffic flawlessly, reduced costs, accelerated the user experience and provided the redundancy and scalability USA 800 needed for future growth.

USA 800

Tom Davis

President & CEO, USA 800