Case Study: Delta Dental achieves faster claims processing and simplified IT operations with A10 Networks' Harmony Controller

Delta Dental of Michigan Optimizes Applications And Simplifies Operations With A10 Harmony Controller

Delta Dental of Michigan and its affiliates—a leading dental benefits carrier that added 2.2 million subscribers (an 83% increase) over six years—needed to ensure 24/7 availability, performance and security for its Dental Office Toolkit, Consumer Toolkit and mobile services. The IT team sought a next‑generation ADC refresh and a single pane-of-glass for granular visibility and control across ADC instances, with compatibility for container platforms and hybrid cloud.

Delta Dental deployed A10 Thunder ADCs (including the 3230) and the A10 Harmony Controller HC 8000 to centralize management, automation and per‑app analytics. The solution sped troubleshooting and claims/eligibility processing, simplified IT operations, increased DevOps agility and SecOps collaboration, and provided forward compatibility with Red Hat OpenShift/Kubernetes.

Delta Dental

Dave Baldwin

Lead Network Engineer