Case Study: Bradford & Bingley International achieves rock‑solid customer service and secure archived faxing with Zetadocs Global

Zetafax underpins rock solid customer service at Bradford & Bingley International

Bradford & Bingley International (BBI) is an offshore savings bank serving thousands of customers in over 125 countries. Faced with inefficient standalone fax machines, frequent lost or illegible transmissions and the need for a secure, centrally archived fax process that integrated with Microsoft Outlook and supported departmental inboxes, BBI sought a networked fax solution. They chose Zetafax from Zetadocs Global to meet those requirements.

Zetadocs Global deployed a 50‑user Zetafax system with multiple lines, Outlook/PC clients, the Zetafax Automation Toolkit and SMS notifications, enabling automated and auditable faxing from core systems. The result was rock‑solid, 24/7 reliability (BBI reports that when faxes fail 99.9% of the time the issue is at the sender), two years of retained archive for compliance and quick retrieval, and substantial savings in search time, paper/print and storage — with seamless upgrades and ongoing vendor support from Zetadocs Global.

Bradford & Bingley International

Mark Bradley

IT Manager