Case Study: Dudley Corporate Estate Services achieves automated document generation and streamlined back-office processes with Zetadocs Global

Timemaster allows Dudley Corporate Estate Services to spend less time on administrative tasks

Dudley Corporate Estate Services, part of Dudley Metropolitan Borough Council’s Law and Property Directorate, was spending a large amount of time producing standard letters and managing case documentation for leases, disposals and property enquiries. To standardise document generation, capture project time and milestones, and improve case continuity and auditability, Dudley engaged Zetadocs Global to streamline their processes.

Zetadocs Global implemented an automated Workflow and Project Email solution integrated with Timemaster, using pre-defined templates, conditional questions, milestone-driven actions and centralized storage of emails/documents against projects. The result was a streamlined back-office process, simpler audits and better case handovers, with staff spending less time on administrative letter production and more time delivering professional services.

Dudley Corporate Estate Services

Roger Morton

IT Project Manager