Case Study: National Citizen Service achieves faster approvals and saves hours each week with Zetadocs Global

No need for spreadsheets, forms and receipts thanks to Zetadocs Expenses

National Citizen Service was struggling with a slow, paper-based expense process that relied on spreadsheets, printed forms, stapled receipts and manual re-keying, causing delays when managers weren’t available. To address this, they implemented Zetadocs Global’s Zetadocs Expenses, an expense-management service integrated with Microsoft Dynamics 365 Business Central/NAV.

Zetadocs Global’s solution automated approvals, enforced policy rules to reduce manual checks, and eliminated retyping of claims, with the system live in less than a day. As a result, finance now focuses on high-level review, managers approve expenses faster, staff find the process much simpler, and the organisation saves hours of admin work each week.

National Citizen Service

Bola Labulo

Finance Assistant