Case Study: care.coach achieves secure, 100% uptime real-time video check-ins with Wowza Video

How care.coach Uses Real-Time Video to Support Safer, More Independent Living for Older Adults

care.coach, a human-AI hybrid caregiving platform for older adults, needed a secure way to support safer, more independent living while enabling staff to make real-time video check-ins without constant in-person oversight. The company also had to meet HIPAA and security requirements while keeping the streaming experience seamless inside its Android app and staff web portal.

Wowza Video, using Wowza Streaming Engine, was embedded into both platforms to power real-time, privacy-first video monitoring. The result was 100% uptime through a multi-server, load-balanced deployment, successful HIPAA and security reviews, and reduced in-home healthcare visits as care.coach used live video to respond faster, improve user satisfaction, and lower costs for partners.

care.coach

Kendra Seavey

Chief Executive Officer