Case Study: Satellite Healthcare achieves a unified recognition culture and 29.5% increase in recognition with Workhuman

Satellite Healthcare - Customer Case Study

Satellite Healthcare, a not‑for‑profit leader in dialysis and kidney disease care with nearly 30 centers serving over 4,000 patients, struggled to maintain a unified culture across its dispersed workforce. A manager‑controlled cash recognition system was inconsistent, untrackable and left many employees feeling unrecognized, prompting leadership to seek a values‑based, scalable way to celebrate staff contributions.

In January 2012 Satellite launched Globoforce’s Heroes program, a social recognition platform tied to its ICARE values (Innovation, Community, Accountability, Respect, Excellence) that lets anyone instantly recognize peers and share nominations company‑wide. The branded program boosted visibility and engagement, raising recognition rates by 29.5% and growing employee adoption from 8.3% to 37.8% in nine months, helping unify 30+ locations and strengthen organizational culture.

Satellite Healthcare

Christine Cooney

Human Resource Manager