Case Study: R1 boosts employee recognition and retention with Workhuman

R1 boosts recipient reach to 81% and cuts turnover 10% with Workhuman

R1 RCM, a leading provider of technology-driven solutions for healthcare providers, faced the challenge of fostering connection and increasing employee recognition across its global workforce of over 30,000. Based on direct employee feedback, the company sought to build a scalable program that would engage its teams and support its core values. To achieve this, R1 partnered with vendor Workhuman to implement its Social Recognition platform.

Workhuman's solution provided a peer-to-peer recognition program called R1 Stars, which was integrated into daily workflows via Workday and Microsoft Teams. The platform included global capabilities and AI-powered tools like Inclusion Advisor to promote equitable and inclusive recognition. The results were highly measurable: the program achieved an 81% recipient reach and data showed that receiving just four recognition moments a year reduced employee turnover by 10%. Workhuman helped R1 build a culture where everyone feels valued, directly advancing the company's mission.

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