Case Study: Premier Farnell achieves data-driven global recognition and 15–24% higher engagement with Workhuman

Premier Farnell - Customer Case Study

Premier Farnell, a UK‑headquartered distributor operating in 35 countries with more than 4,000 employees, discovered in a 2009 “Your Voice” survey that employees wanted far more recognition. The company had only fragmented regional spot programs, no dedicated owner of recognition, unclear annual recognition spend, and needed an equitable, scalable global solution that would work across cultures and regions.

A CEO‑sponsored cross‑functional team selected Globoforce for its global SaaS delivery, multi‑language support, choice‑based rewards, standard‑of‑living indexing and strong analytics. In five months they launched the iCan program (July 2010), aligning recognition with company values, providing managers and executives real‑time dashboards and measurable data, centralizing rewards and compliance, and boosting engagement scores 15–24 points above global averages.

Premier Farnell

Amy Montefinese

VP, Global Total Rewards And Hr Operations