Case Study: LegalZoom Strengthens Inclusive Culture with Workhuman Recognition

LegalZoom boosts peer-to-peer recognition to 60% with Workhuman

LegalZoom, America's leading online legal services company, faced challenges with a manual and inconsistent recognition process that lacked alignment with company values. To build a more inclusive culture and streamline rewards, they partnered with vendor Workhuman to implement their Social Recognition platform, named Zoom In! at LegalZoom.

Workhuman provided a structured, values-aligned recognition program that consolidated all rewards into one platform. This solution increased visibility across global teams, reinforced cultural priorities, and delivered measurable results including 70% of employees receiving recognition, a 60% peer-to-peer recognition rate, and high engagement survey scores on managerial recognition, fostering what the company describes as organic inclusion.

LegalZoom