Case Study: First Tech strengthens employee engagement and performance with Workhuman

First Tech boosts recognition with Workhuman and cuts turnover risk as recognized employees become 2.5x less likely to leave

First Tech Federal Credit Union, a not-for-profit financial services institution, was facing challenges with its traditional performance management and employee recognition programs. Employees lacked clarity and real-time feedback, while leadership sought a solution to better connect staff to company values and business goals, moving away from ineffective annual reviews. They partnered with vendor Workhuman to implement its Social Recognition and Conversations products.

Workhuman's solution involved two integrated programs: Recognize, for social recognition tied to core values, and Conversations, for enabling real-time performance check-ins. The implementation led to significant measurable impacts, including employees who receive recognition being 2.5 times less likely to leave than those who never are. Workhuman provided new data insights that helped HR focus its efforts and created greater equity and consistency in recognition across the organization.

First Tech