Case Study: Citizens boosts employee engagement and retention with Workhuman recognition

Citizens reaches 96% of employees with Workhuman recognition

Citizens Financial Group, a large financial institution, faced challenges with a slow, manual employee recognition program that delayed rewards and diminished their impact. They partnered with Workhuman to implement a modern, strategic recognition solution to boost engagement and become more customer-centric.

Workhuman provided its Social Recognition platform, launching the Credo Awards program. This mobile-enabled, peer-to-peer system allows for real-time, values-based recognition. The results include over 168,000 recognition moments reaching 96% of employees and data showing significantly lower turnover for frequently recognized staff, demonstrating strong ROI.

Citizens