Case Study: Baystate Health improves recognition, retention, and employee engagement with Workhuman

Baystate Health achieves 7x lower nurse turnover with Workhuman

Baystate Health, a not-for-profit healthcare system, faced a challenge with employee recognition after its previous program was phased out during budget cuts. Employees expressed a strong desire for a more social culture and peer-to-peer recognition that aligned with the organization's core values. To address this, Baystate Health partnered with Workhuman to find a solution.

Workhuman implemented its Social Recognition and Service Milestones products to launch the "Baystate Celebrates!" program. This solution resulted in 32,000 recognition moments in one year and dramatically improved retention; nurses receiving three or more awards had a 7x lower turnover rate. Baystate Health also scored in the 99th percentile for recognition satisfaction in its region, demonstrating the profound impact of the Workhuman platform.

Baystate Health