Case Study: Kenmark Eyewear achieves 100% supplier response rate for conflict minerals compliance with Source Intelligence

Kenmark Eyewear Achieving a 100% Supplier Response Rate

Kenmark Eyewear, an employee-owned designer, manufacturer, and distributor of eyewear serving optical practices and retailers in over 70 countries, faced a new requirement when a major customer asked for conflict minerals compliance reports. Unfamiliar with the regulatory landscape and struggling with supplier responsiveness, Kenmark partnered with Source Intelligence and adopted its conflict minerals software to meet customer-driven compliance demands.

Source Intelligence combined its conflict minerals software with hands-on support from a dedicated program manager to automate supplier engagement, validate data, generate reports, and train Kenmark’s compliance team. The vendor’s approach overcame language barriers, reduced supplier fatigue, and drove measurable gains: supplier response rates rose from 25% in 2014 to 90% in 2015 and reached 100% by 2017, a level Kenmark has maintained annually, alongside a reported 10/10 Net Promoter Score for the program.

Kenmark Eyewear

Susan Parker

Vice President of Supply Chain