Case Study: Heartland Credit Union achieves 24/7 self-service payments and lower processing costs with REPAY

REPAY Online Portal Enables Self-Service Payments for Heartland Credit Union Members

Heartland Credit Union, a member-owned nonprofit offering consumer and real estate loans, deposit accounts and more, was struggling with time-consuming manual bill processing and high fees for over-the-phone payments. To give members a simpler, self-service option and reduce staff burden, Heartland Credit Union chose REPAY and its secure online portal to enable 24/7/365 self-service payments.

REPAY implemented the online portal quickly and seamlessly, modernizing the payment experience and eliminating the need for branch visits and costly phone payments while requiring fewer staff resources. The solution delivered measurable operational relief and ongoing value through a close partnership with REPAY’s dedicated team, regular performance touchpoints, and plans to expand into additional omni-channel payment solutions.

Heartland Credit Union

Jeremy Stauffacher

Chief Experience Officer