Case Study: springbig Loyalty and Rewards boosts dispensary retention and marketing with KORONA POS

Springbig Loyalty and Rewards boosts retention 15-25% with KORONA POS

The customer, springbig Loyalty and Rewards, is a leading provider of a digital marketing and customer relationship management suite specifically for cannabis dispensaries. Their challenge was to offer these dispensaries a robust, compliant, and integrated platform to manage customer loyalty, rewards, and marketing in a highly competitive retail space. They partnered with KORONA POS to utilize its point-of-sale integration capabilities.

The solution implemented by KORONA POS was the seamless integration of its cloud-based POS system with springbig's API. This allowed springbig to upload customer sales data directly into its CRM and marketing platform, enabling features like a customizable loyalty program, targeted SMS/email campaigns, and a referral program. The measurable results for springbig's clients include a proven 15-25% increased customer retention rate and an average of 276 new customers acquired per year through the referral program.

Springbig Loyalty and Rewards