Case Study: Connecticut Department of Social Services extends data analysis with Informer by Entrinsik

Connecticut Department of Social Services runs nightly reports in under an hour with Informer by Entrinsik

The Connecticut Department of Social Services faced significant challenges with its legacy reporting system. Extracting data from its Connecticut Child Support Enforcement System (CCSES) was a difficult and complicated process, making ad hoc reporting nearly impossible. The department's reliance on outsourced application support meant that customizing reports was costly and competed for limited enhancement funds. Static reports were problematic and failed to meet the varying needs of different stakeholders. To address this, they turned to Entrinsik and its Informer software.

By implementing Entrinsik Informer, the department empowered more users than ever before to create their own reports, drastically reducing the burden on its IT team and outside vendors. The solution provided secured reporting with role-based data visibility and pulled data from multiple sources. A key measurable impact was on a legacy monthly report, which, after implementation, ran nightly in under an hour. This created significant time and cost savings, increased user satisfaction, and allowed staff to leverage dashboards for improved data visualization.

Connecticut Department of Social Services