Case Study: City of Columbia Public Safety Joint Communications achieves integrated self-service reporting with Entrinsik Informer

City of Columbia Public Safety Joint Communications Uses Entrinsik Informer to Create an Integrated, Self-Service Reporting and Data Analysis Environment

The City of Columbia Public Safety Joint Communications (PSJC) faced challenges in maintaining public safety performance due to its disparate data systems. Reports had to be manually generated from separate databases, making it difficult to relate information across systems and hindering timely decision-making for their emergency, law enforcement, and ambulance services.

PSJC implemented Informer by Entrinsik to create an integrated, self-service reporting environment. The solution from Entrinsik allowed users to easily generate complex reports combining data from multiple databases, which were previously siloed. Results include streamlined report creation, the ability to share data securely across departments, and automated distribution of weekly and monthly activity reports that were impossible to produce before, enabling data-driven staffing and performance adjustments.

City of Columbia Public Safety Joint Communications

Scott Patterson

Systems Support Analyst