Case Study: City of Columbia Public Safety Joint Communications achieves better cross-database reporting and staffing insights with Informer by Entrinsik

City of Columbia Public Safety Joint Communications reduces IT report requests significantly with Informer by Entrinsik

The City of Columbia Public Safety Joint Communications, a public safety agency, faced challenges with data locked in multiple disparate databases. Their reporting process was complicated, inflexible, and relied heavily on IT, which limited decision-making and frustrated end users. They selected Informer by Entrinsik to create a unified data analysis environment.

Informer by Entrinsik provided a web-based solution that allowed users to simultaneously access and combine data from their UniData, SQL, and Access databases. This enabled end users to generate their own reports without IT assistance. The results included a significant reduction in report requests to IT, the ability to make better staffing decisions with new weekly and monthly reports, and an overall improvement in performance analysis and quality assurance.

City of Columbia Public Safety Joint Communications