Case Study: California Lutheran University achieves data-driven campus communications with Informer by Entrinsik

California Lutheran University streamlines campus communications with Informer by Entrinsik

California Lutheran University faced a challenge with its disjointed data, which was spread across systems like Ellucian Colleague and StarRez. This led to siloed communications, manual administrative processes, and a fragmented student experience, preventing proactive engagement. The university partnered with vendor Entrinsik and its product Informer 5 to create a unified data-driven approach.

Entrinsik's solution used the Informer API as the integration backbone, connecting data to the university’s CLUme communications platform and MyCLU digital portal. This enabled automated, targeted communications, real-time self-service dashboards, and proactive workflows for housing, adjunct tracking, and club management. The results included higher student engagement and survey participation, reduced administrative overhead, and a scalable, repeatable pattern for future initiatives.

California Lutheran University