Case Study: California Lutheran University improves student support and campus efficiency with Informer by Entrinsik

California Lutheran University cuts financial-aid follow-ups by 70% with Informer by Entrinsik

California Lutheran University faced the challenge of integrating AI innovation amidst limited staffing, complex governance requirements, and a campus already managing multiple systems. They needed to embed AI into existing workflows to enhance learning and operations without expanding staff or compromising data integrity, all while avoiding disconnected tools and AI sprawl. They partnered with vendor Entrinsik to use their product, Informer AI.

The solution was Ask Gumby, a campus-wide AI assistant built on the Informer AI platform and integrated into the university's MyCLU portal. This provided unified, secure, and role-aware access to data and workflow automation. The results for California Lutheran University included a 70% reduction in financial-aid follow-ups, a 75% decrease in unpaid graduation fees, and a 96% satisfaction rating with the enhanced portal. Entrinsik's implementation also earned the university the 2025 Tambellini Future Campus Award.

California Lutheran University